Head Of Concierge (Saudi Only )
Core
Lead and manage a concierge team to deliver exceptional, personalized service to VIP and high-profile clients in a luxury hospitality setting.
Role type
Senior IC hospitality operations leader (concierge)
Builds
Personalized guest experiences, travel arrangements, events, and bespoke services
Domain
Luxury hospitality and lifestyle services
Deliverable
client delivery
Required skills
Team leadership, operational management, VIP client relations, budget management, supplier network development, conflict resolution, training and coaching, compliance management, cross-departmental collaboration
Preferred skills
Knowledge of local attractions and dining, experience in luxury lifestyle management
Technologies
Microsoft Office, hospitality/CRM systems
Responsibilities
Establish service protocols, oversee daily operations, manage complex client requests, coordinate travel and events, monitor service quality and budgets, implement training programs, ensure regulatory compliance
Seniority
Senior, hands-on IC
