Guest Service Agent - Front Office
Core
Provide quality front office service to hotel guests during check-in, check-out, and throughout their stay, while managing accounts and communications.
Role type
Guest Service Agent (Front Office)
Builds
Guest experiences and hotel revenue
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, telephone etiquette, account management, security procedures, switchboard operations, sales promotion, computer proficiency (Word, Excel, PMS, Outlook)
Preferred skills
Opera Cloud PMS experience, driver's license
Responsibilities
Respond to guest requests promptly, maintain guest and hotel accounts, operate switchboard and guest messaging, assist with reservations sales calls
Seniority
Entry-level to Mid-level