Guest Services Agent
Core
Front office agent responsible for check-ins/out, reservations, guest inquiries, and account management in a hotel environment.
Role type
Guest Services Agent (Front Office)
Builds
Guest check-in/out processes, reservations, loyalty program sign-ups, and guest communication
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
PMS system proficiency, Microsoft Office, reservation management, payment processing, guest communication, loyalty program management
Preferred skills
Opera Cloud experience, upselling, multi-tasking, handling special requests
Technologies
PMS, Microsoft Office, Opera Cloud
Responsibilities
Check guests in and out, greet guests, handle enquiries and provide local information, take reservations, answer telephone calls, distribute guest messages and mail, record guest comments, document transactions, collect payments, update guest details in PMS, brief non-members on loyalty program, handover information to next shift, action special requests
Seniority
Individual Contributor, entry to mid-level