Reservations & Rooms Controller (Full Time)
Core
Provide organizational and administrative support to the Front Office team while delivering memorable service to hotel guests.
Role type
Reservations Agent & Rooms Controller
Builds
Flawless check-in & check-out processes, group blocks, and daily room inventory assignments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, room inventory control, payment processing, upselling, guest communication, property management systems (PMS)
Preferred skills
Microsoft Office, Light speed PMS, previous hotel experience
Responsibilities
Book and update room reservations, manage group blocks, ensure accurate payment input, maximize revenue through upselling, oversee daily room inventory, liaise with Sales and Catering departments, assist guests with hotel facilities
Seniority
Individual Contributor
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