Technical Support Representatives
Core
Provide technical support and assistance to customers through various communication channels, troubleshooting issues and ensuring high customer satisfaction.
Role type
Technical Support Representative
Builds
Customer support services
Domain
IT Support / Customer Experience
Deliverable
client delivery
Required skills
Troubleshooting, problem-solving, documentation, communication
Preferred skills
English (B2 or above)
Technologies
N/A
Responsibilities
Provide technical support via different communication channels, troubleshoot and resolve technical issues, identify customer needs and provide accurate solutions, document customer interactions and technical issues, escalate complex technical issues when required
Seniority
Entry-level, open to graduates and dropouts
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