Overnight - Front Office Reception Agent
Core
Overnight Front Desk Reception Agent responsible for guest check-in/out, night audit, switchboard monitoring, and cash handling at a luxury alpine resort.
Role type
Front Office Reception Agent (Overnight)
Builds
Guest check-in/out processes, night audit reports, switchboard communications
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, Night Audit procedures, Cash handling, PMS/OPERA CLOUD proficiency, English (verbal & written), Shift flexibility
Preferred skills
Night Audit experience, PMS/OPERA CLOUD experience, Second language
Technologies
PMS, OPERA CLOUD
Responsibilities
Greet and settle guest accounts, Conduct Night Audit Procedures, Monitor switchboard and answer calls, Maintain personal cash float, Assist guests with hotel facilities, Drive room rate up-selling
Seniority
Entry to Mid-level, hands-on IC