People Development Manager
Core
Develops and executes training strategies, orientation programs, and development plans to improve service behaviors, guest relations, and operational performance within a hotel environment.
Role type
Senior People Development Manager (Hospitality)
Builds
Training programs, orientation sessions, managerial training materials, and talent development initiatives
Domain
Hospitality / Hotel Operations / Human Resources
Required skills
Training strategy development, program evaluation, trainer coaching, performance gap analysis, budget management, stakeholder collaboration, regulatory compliance, instructional design, environmental safety training, quality management systems
Preferred skills
Leadership in guest hospitality, research in workplace learning, sustainability initiatives, energy efficiency implementation
Technologies
Learning management systems, training media tools, quality management software, food safety management systems
Responsibilities
Develop training strategies and annual plans, conduct follow-up studies to measure training results, modify programs based on feedback, develop effective training materials using various media, coach trainers and line managers, observe service behaviors and provide feedback, monitor enrollment and attendance, review guest satisfaction data, manage departmental training budgets, identify performance gaps and implement corrective training, evaluate trainer effectiveness, conduct appraisals for the talent development team, ensure statutory training requirements are met, prepare development plans for subordinates, implement environmental safety and energy-saving protocols, carry out quality and food safety management duties
Seniority
Manager, hands-on IC with team leadership