CUSTOMER SERVICE AGENT (M/W/D) in Voll- oder Teilzeit
Core
First point of contact for customers across phone, chat, email, and social media channels to resolve inquiries about orders, deliveries, complaints, and products.
Role type
Customer Service Agent
Builds
Customer support for JYSK's online shop and new Hamburg-Süd location
Domain
Retail
Deliverable
client delivery
Required skills
Empathy, problem-solving, computer proficiency, fast typing speed
Preferred skills
Prior experience in customer care, call center, or service environments, basic English skills
Responsibilities
Handle customer inquiries via multiple channels, independently verify orders and research backgrounds, coordinate with internal departments and stores, ensure consistent positive customer experience
Seniority
Individual Contributor
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