Mountain Sales Call Center Manager
Core
Lead the Mountain Sales Call Center team to deliver exceptional guest service and drive ticket/product sales for a ski resort.
Role type
Senior operations manager (sales call center)
Builds
Guest service experiences and revenue through ticket sales, season passes, and activity bookings
Domain
Hospitality / Ski Resort Operations
Deliverable
product features
Required skills
Team leadership, sales management, guest relations, scheduling, payroll management, budgeting, POS/ticketing systems, coaching
Preferred skills
Spanish or Portuguese fluency, resort operations knowledge, up-selling techniques
Technologies
Point-of-sale systems, ticketing systems, RTP
Responsibilities
Manage call center operations and staff performance, resolve complex guest complaints, oversee hiring and scheduling, create and manage office budget, coach staff on sales and service standards, sell lift access and activity products
Seniority
Senior, hands-on IC