Assistant Villa Manager
Core
Support the Head of Service to ensure seamless operation of luxury villa accommodations and deliver exceptional personalized guest experiences at a prestigious resort.
Role type
Senior IC Assistant Villa Manager
Builds
Luxury villa guest stays and personalized service experiences
Domain
Luxury hospitality / Resort management
Deliverable
product features
Required skills
Villa operations management, team supervision, guest relations, inventory control, quality assurance, administrative reporting, health and safety compliance
Preferred skills
Multi-language communication, problem-solving, flexibility for weekends/holidays
Technologies
Hospitality management systems, property management software
Responsibilities
Oversee day-to-day villa operations and maintenance standards; coordinate with departments to resolve service issues; supervise and coach villa staff; manage guest arrivals, departures, and special requests; conduct quality inspections and audits; handle guest complaints and feedback; maintain villa inventory and operational records.
Seniority
Mid-Senior, hands-on IC