Associate, Customer Support
Core
Analyze customer dispute cases, represent the company in legal proceedings, and drive initiatives to eliminate recurring customer pain points.
Role type
Associate, Customer Support (Dispute Resolution & Legal Liaison)
Builds
Improved customer experience processes and reduced dispute rates
Domain
Food delivery / Consumer services
Deliverable
Dashboards & analysis
Required skills
Case analysis, Legal coordination, Root cause investigation, Stakeholder collaboration, Report generation, Process improvement
Preferred skills
Consumer court representation, Strategic initiative driving
Responsibilities
Analyze customer dispute cases to understand underlying issues; Coordinate with Legal team to collect evidence and manage documentation; Represent the company in consumer court hearings; Investigate complaints to identify operational gaps; Drive improvement projects to reduce future disputes; Track dispute trends and present actionable insights; Ensure compliance with legal and regulatory standards.