Stage Réservations
Core
Guide clients, manage reservations across channels, and promote hotel services to drive upselling.
Role type
Intern, reservations agent
Builds
Reservation management and client guidance for luxury hotel guests
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Client orientation, upselling techniques, reservation management, multi-channel communication, service mindset
Preferred skills
First experience in hospitality, analytical mindset
Responsibilities
Guide clients and advise on choices using upselling techniques, manage and record reservations, follow up on reservation files, monitor and process reservations from phone and email channels, promote hotel services to anticipate client needs
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