AGENT DE RESERVATION GROUPES - HOTEL MANAGE - (X/F/H)
Core
Group reservation agent handling business and leisure group bookings via phone, fax, and internet to optimize room sales.
Role type
Group Sales Agent (Hotel)
Builds
Group room bookings and meeting packages for business and leisure clients
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Group sales, revenue management, administrative management, objection handling, contract management, customer relationship management, yield management, market knowledge, sales strategy execution
Preferred skills
4-star hotel experience, business tourism knowledge, PMS (Opéra Cloud) proficiency, ALL MEETING PLANNER knowledge, English fluency
Technologies
Opéra Cloud, ALL MEETING PLANNER, Pack Office
Responsibilities
Manage commercial, administrative, and financial aspects of group dossiers; transform inquiries into booking proposals; handle objections and escalate unresolved issues; execute reservations with precision; ensure accurate data entry and compliance with pricing policies; coordinate with internal services and confirm bookings; monitor group arrival and on-site execution; propose alternative accommodations within the brand if needed; contribute to occupancy rate and average room price optimization.
Seniority
Entry to Mid-level, hands-on IC