IT Support Engineer – L1/L2
Core
Provide first and second-level technical support to end users worldwide, resolving hardware, software, and network incidents via ticketing, phone, or Teams.
Role type
L1/L2 IT Support Engineer
Builds
IT service stability and user satisfaction for global clients
Domain
Global IT Operations / Helpdesk
Deliverable
client delivery
Required skills
Incident diagnosis and resolution, account and access management, workstation configuration (Windows/Mac), mobile device management (Intune/Kandji), ITSM best practices, ticketing system usage, network basics
Preferred skills
International environment experience, Entra ID (Azure AD) familiarity, French language proficiency
Technologies
Microsoft 365, Entra ID, Intune, Kandji, Windows, Mac, Ticketing systems
Responsibilities
Diagnose and resolve hardware/software/network incidents, manage user requests (accounts, access, software), escalate complex issues, document incidents and resolutions, prepare and configure workstations, manage IT equipment lifecycle, support mobile device management, document procedures for knowledge base, collaborate with international teams
Seniority
Mid-level, hands-on IC
