Guest Experience Specialist
Core
Welcome, escort, and coordinate personalized services for VIP guests and special occasions at a luxury beach resort.
Role type
Guest Experience Specialist (VIP focus)
Builds
Seamless guest arrival/departure experiences and personalized amenities
Domain
Hospitality / Luxury Resort
Deliverable
client delivery
Required skills
VIP guest management, room allocation, special occasion coordination, lobby monitoring, inter-departmental coordination, upselling, shift handover
Preferred skills
None stated
Technologies
None stated
Responsibilities
Report on time and maintain uniform standards; Welcome and escort VIP guests; Conduct pre-arrival room inspections; Coordinate special occasion amenities; Engage guests in the lobby and collect feedback; Monitor lobby conditions; Coordinate with departments for service delivery; Promote hotel services and loyalty programs; Ensure shift handover communication; Comply with safety and emergency protocols.