Senior Manager, Expert Services(Tech / Core Business / Sec Ops / IRM)
Core
Manage a team of ServiceNow consultants to drive customer adoption, satisfaction, and business value through proven practice guidance and technical expertise in Tech/Core Business/SecOps/IRM workflows and Now Assist.
Role type
Senior Manager, Professional Services Delivery
Builds
ServiceNow platform implementations and transformations for enterprise customers
Domain
Enterprise Software / IT Service Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, strategic consulting, solution governance, pre-sales support, service offering design, talent development, delivery risk management
Preferred skills
ServiceNow certifications (CTA/CMA), Now Create, Agile frameworks, SaaS architecture, executive stakeholder management
Technologies
ServiceNow, Now Assist, Now Create, Flow Designer, Service Portal, Virtual Agent
Responsibilities
Lead and develop a team of specialized consultants; champion customer transformation and align solutions with business goals; provide strategic and technical leadership to customers and partners; contribute to billable work and solution governance; support business development and proposal development; shape service offerings and best practices; coach and mentor team members; resolve delivery challenges to protect timelines and budgets
Seniority
Senior Manager, hands-on leadership
