Service Advisor - BMW OF FAIRFAX
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service department operations for BMW dealership customers
Domain
Automotive retail / Aftermarket services
Deliverable
client delivery
Required skills
Customer service, automotive systems knowledge, scheduling, billing/invoicing, conflict resolution, multitasking, time management
Preferred skills
CDK system proficiency
Responsibilities
Greet customers and document vehicle issues, explain recommended services and repairs, obtain approval for costs, schedule appointments, coordinate with technicians, update customers on repair status, process payments, follow up for satisfaction, resolve complaints
Seniority
Entry-level to Mid-level, hands-on IC
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