GSA- Front Office
Core
Welcoming face of the hotel responsible for check-in/check-out, guest inquiries, and creating memorable first impressions.
Role type
Front Office Associate (Guest Service)
Builds
Guest check-in/check-out processes, reservation modifications, and personalized local recommendations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, check-in/check-out management, reservation processing, cash handling, local knowledge, multi-tasking, shift flexibility
Preferred skills
Additional languages, PMS platforms, hospitality training
Technologies
Hotel management systems, reservation software, MS Excel, Word, PowerPoint
Responsibilities
Greet and welcome guests, manage check-in and check-out, address guest inquiries and concerns, process reservations and cancellations, handle cash transactions, maintain front desk organization, collaborate with housekeeping and maintenance
Seniority
Entry-level to Junior