Empfangsleitung | Chef de Reception | Front Office Manager
Core
Leading the front office team to deliver personalized guest services from check-in to check-out, ensuring service standards, and coordinating room quality checks.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency at a luxury ski/wellness hotel
Domain
Hospitality / Luxury Hotel Management
Deliverable
client delivery
Required skills
Team leadership, staff scheduling, guest relations, billing and accounts receivable control, quality assurance, process optimization
Preferred skills
PMS Protel knowledge, French language skills
Technologies
Microsoft Office (Word, Excel), PMS Protel
Responsibilities
Lead and schedule the reception team, manage guest check-in/check-out and communications, control service standards, handle billing and debtor control, coordinate room quality checks, optimize operational processes
Seniority
Mid-level management