Spare Parts Agent (m/w/d)
Core
Independent commercial support and product consulting for a defined customer base, including sales negotiations, order processing, and complex problem-solving for machinery.
Role type
Senior spare parts and service sales agent
Builds
Service products, upgrades, and service agreements for industrial machinery
Domain
Industrial machinery manufacturing (milling and dispersion technology)
Deliverable
client delivery
Required skills
technical training in industrial mechanics, 3+ years in customer acquisition and support, strong negotiation skills, MS Office proficiency, German and English language skills
Preferred skills
technical further education (machine construction technician, industrial master), SAP/Salesforce experience, intercultural competence
Technologies
SAP, Salesforce
Responsibilities
Analyze customer requirements and create offers, conduct sales conversations within financial frameworks, calculate prices for upgrades and large budgets, actively market service products via phone, solve complex machine problems with technical support
Seniority
Mid-level, hands-on IC