Lobby Ambassador Intern
Core
Welcome guests and act as a brand ambassador in the hotel lobby, ensuring exceptional service from arrival to departure.
Role type
Lobby Ambassador Intern
Builds
Guest experiences and brand presence in the lobby
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
Guest service, multitasking, attention to detail, verbal communication, computer systems proficiency (Word, Excel, Outlook), Spanish (fluent), English (fluent)
Preferred skills
Customer service experience, knowledge of upscale/luxury hotels, additional languages
Technologies
Microsoft Word, Microsoft Excel, Microsoft Outlook
Responsibilities
Welcome guests upon arrival and departure, maintain visible presence in the lobby, support valet operations, provide information on facilities and local attractions, handle guest inquiries and complaints, assist with check-in/check-out, monitor public areas for cleanliness, coordinate with other departments, promote hotel services
Seniority
Intern