Sr. Director, Medical Information India
Core
Lead the Medical Information Contact Center (MICC) operations in India, ensuring safe and effective pharmaceutical product information delivery to healthcare professionals and managing client success.
Role type
Senior Director, Medical Information Operations
Builds
Medical information services, adverse event handling, and client management for pharmaceutical clients
Domain
Pharmaceutical industry, Medical Information, Contact Center Operations
Deliverable
client delivery
Required skills
Team leadership and coaching, Client account management, KPI and service level monitoring, Strategic planning, Project management, Training program development, Regulatory compliance knowledge, Cross-functional collaboration
Preferred skills
Workforce management, Strategic/analytical thinking, Pharmacist license, Advanced healthcare degree (MPharm, PharmD)
Technologies
Telephony systems, Medical Information databases, Omni-Channel Contact Center systems, Microsoft Office, Project management platforms
Responsibilities
Manage and develop direct reports (Associates, Specialists, Managers, Team Leads), Oversee client implementation and ongoing management including SOWs and P&L, Drive operational efficiency and standardization, Lead quality management programs and audits, Collaborate globally on digital initiatives and process automation
Seniority
Senior Director, hands-on leadership with strategic oversight