Associate Director, Medical Information
Core
Oversees Medical Information Contact Center operations, managing client success, staff development, and handling medical information inquiries for healthcare professionals and patients.
Role type
Senior IC medical information operations manager
Builds
Medical information services and client support operations
Domain
Pharmaceuticals / Medical Communications
Deliverable
client delivery
Required skills
People management, client operations oversight, medical information research, regulatory compliance knowledge, training program design, adverse event intake, strategic planning
Preferred skills
Advanced healthcare degree, Pharmacist license, strategic thinking, project management, fluency in English plus one European language
Technologies
Telephony systems, Medical Information databases, Microsoft Office, video conference platforms
Responsibilities
Manage and mentor direct reports including Medical Information Specialists and Managers, oversee assigned clients and service level agreements, triage and respond to medical information inquiries, handle adverse events and product complaints, develop and deliver training programs, monitor call volume and staffing levels
Seniority
Senior, hands-on IC with management responsibilities
