Business Systems Analyst
Core
Support, analyze, and improve enterprise applications and service management processes to ensure stability and alignment with business needs.
Role type
Business Systems Analyst (Service Management & Application Support)
Builds
Scalable, agile, and reliable enterprise services for global business units
Domain
Enterprise Software / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business analysis, Service management (ITIL), Application support, Stakeholder communication, Problem solving, Reporting and data analysis
Preferred skills
ITIL certification, Enterprise application experience, Integration/API knowledge, Agile delivery
Technologies
ITSM platforms, Enterprise applications, APIs, Dashboards
Responsibilities
Triage and resolve incidents, requests, problems, and changes; Translate business needs into functional specifications and user stories; Coordinate testing, UAT, and service transitions; Maintain knowledge bases and process documentation; Analyze operational data to drive insights and improvements.
Seniority
Mid-level, hands-on IC
