Agent de réservations H/F
Core
Handle guest reservations, manage booking documents, and support sales via phone and internet for a luxury resort.
Role type
Reservation Agent
Builds
Booking confirmations, invoices, and reservation records for a 5-star resort
Domain
Luxury hospitality / Tourism
Deliverable
product features
Required skills
Reservation management, Opera Cloud proficiency, multichannel communication (phone, email, internet), upselling, commission tracking, document preparation
Preferred skills
Knowledge of desktop publishing (PAO) software, experience in luxury hospitality
Technologies
Opera Cloud, Office suite
Responsibilities
Respond to reservation requests, process calls and emails, manage gift vouchers, ensure tariff policy compliance, collaborate with reception team
Seniority
Entry-level to Junior
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