Salesforce CRM Analyst
Core
Salesforce CRM Administrator supporting a global user community, managing system configuration, user support, and automation within a FTSE 100 organization.
Role type
Salesforce CRM Administrator (IC)
Builds
Scalable CRM solutions, user support, and automated workflows for global business units.
Domain
Financial Services / CRM / Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce declarative configuration, user management, reporting and dashboards, Flow automation, troubleshooting, requirements gathering, UAT, documentation, data quality monitoring, security governance
Preferred skills
Salesforce AI capabilities (Agentforce, Einstein, Prompt Builder), Agile methodologies, Lightning Experience, CPQ, Marketing Automation
Technologies
Salesforce, Experience Cloud, Marketing Automation, CPQ, automated testing tools, enterprise data warehouse, Flow, Agentforce, Einstein, Prompt Builder
Responsibilities
Resolve end-user support cases, configure users and security settings, build reports and dashboards, assist in AI capability configuration, collaborate on enhancements and UAT, create user documentation, monitor system health and data quality, identify process improvement opportunities, enforce governance and change management processes
Seniority
Mid-level, hands-on IC