Salesforce Business Analyst
Core
Partner with business units to support the Salesforce architectural roadmap, define technical requirements, and build declarative customizations for CRM technologies.
Role type
Salesforce Business Analyst (IC)
Builds
Salesforce.com Declarative customizations & automations (Objects, Flows, Workflow rules, Omni-Channel components)
Domain
Banking / CRM
Required skills
Salesforce.com Administration, SQL, Agile/Scrum, Requirements Gathering, Process Analysis, User Documentation, ROI Calculation, Root Cause Analysis
Preferred skills
Five9, Conga, Glance, LoS, Marketing Cloud, Salesforce1 Mobile
Technologies
Salesforce SalesCloud, ServiceCloud, Knowledgebase, Communities, Five9, Conga, Glance, LoS, Marketing Cloud, SQL
Responsibilities
Conduct interviews and requirements gathering workshops; Develop detailed business cases and ROI calculations; Build Salesforce.com Declarative customizations & automations; Promote business adoption of system capabilities via trainings; Participate in all aspects of Agile Project Methodology.
Seniority
Mid-level, hands-on IC
