Customer Care Representative
Core
Strategic link between commercial, operations, and client areas ensuring correct execution, tracking, and integrity of services from acceptance to delivery.
Role type
Customer Care Representative (Service Operations)
Builds
Service delivery logistics, audit coordination, and client communication
Domain
Quality inspection, verification, and certification
Deliverable
client delivery
Required skills
Client relationship management, audit coordination, travel logistics management, internal system administration, service reporting, negotiation, problem-solving
Preferred skills
Knowledge of Quality Management Systems, Social Responsibility topics
Technologies
Windows, Office suite, CertIQ, Applaudd
Responsibilities
Notify and confirm scheduled audits with clients, coordinate audit schedules and changes, send audit plans and service confirmation letters, manage and send work orders to audit teams, book flights and accommodations, confirm service logistics for clients, manage documentation in internal systems, quote services and travel, track auditor system loading, manage administrative communications, follow up on report delivery and service closure
Seniority
Entry-level to Junior
