Infrastructure Core Services Process Manager
Core
Develop and maintain the Infrastructure Core services catalog, operational governance documentation, and process standards to improve visibility, consistency, and operational effectiveness across infrastructure teams.
Role type
Senior IC process manager (infrastructure operations)
Builds
Service catalogs, operational processes, governance frameworks, and reporting mechanisms
Domain
IT Infrastructure Operations & Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process management, service management, IT operations, infrastructure governance, business analysis, complex process documentation, risk identification, stakeholder management, collaboration tools (Jira, Confluence, ServiceNow, CMDB, Monday.com)
Preferred skills
ITSM processes (Incident, Problem, Change Management), service ownership models (RACI/RASCI), governance frameworks, operating models, cloud/networking/security/platform services knowledge, ITIL/Lean/Six Sigma certifications
Technologies
Jira, Confluence, ServiceNow, CMDB, Monday.com
Responsibilities
Develop and maintain service catalogs and governance documentation; Analyze and improve operational processes; Identify process gaps and risks; Design new operational processes; Establish service ownership and lifecycle management practices; Support audit and compliance initiatives
Seniority
Senior, hands-on IC
