Front Office Agent (f/m)
Core
Greet, check in, settle guest accounts, and assist guests with hotel facilities at the reception desk while driving room rate through up-selling.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes and room reservations
Domain
Luxury hospitality
Deliverable
product features
Required skills
Polish (fluent), English (fluent), customer service, up-selling, PMS usage, Microsoft Windows applications
Preferred skills
Previous customer-related experience, PMS experience, Microsoft Windows applications
Responsibilities
Greet and check in guests, settle guest accounts, assist guests with hotel facilities, respond to guest inquiries at the reception desk, drive room rate through up-selling, follow department policies and safety procedures
Seniority
Individual Contributor
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