Shift Lead - Customer Service
Core
Lead a team of customer service agents in handling inbound and outbound chats, calls, and cases to resolve customer issues.
Role type
Team Lead, Customer Service
Builds
Customer support operations for food delivery platform
Domain
Food delivery / E-commerce
Deliverable
client delivery
Required skills
Team management, Problem-solving, KPI reporting, Order processing system navigation, Shift management
Responsibilities
Manage a team of customer service agents, Prepare KPI and performance reports for management review, Follow order processing system from the back end, Attend inbound and outbound chats/calls/cases solving customer issues
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.