Customer Service Agent (m/f/x) - Deutschsprachig
Core
Customer Service Agent handling customer inquiries via email and live chat, with occasional phone support for shop staff, in the iGaming industry.
Role type
Customer Service Agent
Builds
Customer support interactions and service quality for Tipico's iGaming platform
Domain
iGaming / Sports Betting
Deliverable
client delivery
Required skills
fluent German, customer-oriented problem solving, multitasking (managing 3 chats simultaneously), flexibility for shift work, proficiency with MS Office and new systems
Preferred skills
experience in iGaming or sports betting
Technologies
MS Office, Salesforce, Ebet
Responsibilities
Respond to customer inquiries via email and live chat, support shop staff via phone, stay updated on promotions and offers, collaborate with cross-functional teams (Responsible Gaming, AML, Payments, Marketing), provide feedback for process improvements
Seniority
Individual Contributor