Director of Operations
Core
Lead a portfolio of technical service operations across the Ottawa region, ensuring operational, financial, and commercial success for clients.
Role type
Senior IC Director of Operations (Facilities Management)
Builds
Technical service contracts and regional operations
Domain
Facilities Management / Technical Services / Building Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> client delivery
Required skills
P&L management, multi-site operations leadership, technical services expertise, contract management, stakeholder engagement, workforce planning, strategic decision-making
Preferred skills
Engineering or Business degree, facilities management experience, asset management knowledge
Technologies
N/A
Responsibilities
Provide strategic and operational leadership across technical service contracts; Lead, coach, and develop Area Managers and technical teams; Own financial performance including budgeting and cost control; Build relationships with executive-level client stakeholders; Ensure contractual obligations and SLAs are met; Drive operational improvements for efficiency and satisfaction; Partner with Business Development for growth; Manage workforce planning and vendor relationships.
Seniority
Senior, hands-on IC