Account Manager - Records Management
Core
Operations leader responsible for executing service delivery, ensuring operational excellence, and managing client relationships for records management services.
Role type
Senior Account Manager (Records Management Operations)
Builds
Client service delivery models and operational workflows for records management
Domain
Business Services / Records Management
Deliverable
client delivery
Required skills
People leadership, financial management (P&L), contract management, client relationship management, operational planning, data analysis, workflow management, team development
Preferred skills
Experience with Engage platform, multi-service solution delivery, due diligence for new business
Technologies
Engage, Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs; manage full employee lifecycle including hiring, training, and performance reviews; establish and sustain quality service delivery through SOPs and metrics; manage staffing, workflow volumes, and labor allocations; review monthly P&L and create invoices; present monthly Client Service Reviews (CSR) and solicit client feedback; drive continuous improvement and resolve escalated client issues.
Seniority
Senior, hands-on IC with team leadership