Front of House Director
Core
Overseeing daily operations of the Front Office, Bell Stand, and Concierge departments to ensure seamless guest experiences and uphold brand standards.
Role type
Front of House Director
Builds
Guest service experiences and operational efficiency for luxury hotel guests
Domain
Hospitality / Luxury Hotel Operations
Deliverable
product features
Required skills
Front office operations management, team leadership and coaching, scheduling, performance management, guest service standards, property management systems (Opera Cloud, SynXis), revenue management support, health and safety compliance, operational metrics analysis
Preferred skills
Bachelor's degree, experience with upscale/luxury lifestyle brands, additional languages, knowledge of federal/state/local labor laws
Technologies
Opera Cloud, SynXis
Responsibilities
Lead and manage Front Office departments to ensure outstanding guest service, oversee scheduling and training of staff, collaborate with other departments for efficient problem resolution, analyze front office metrics to support revenue strategies, monitor guest feedback and implement service improvements, ensure compliance with health and safety policies, mentor and coach staff on teamwork
Seniority
Senior, hands-on IC