(Junior) Fachinformatiker IT-Support (m/w/d)
Core
Serve as the primary point of contact for IT users, ensuring rapid and efficient resolution of technical issues while maintaining smooth IT operations.
Role type
Service Desk Manager (First-Level Support)
Builds
IT client systems and support processes for internal users and external partners
Domain
Retail / IT Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Windows, Mac OS, Active Directory, iOS device support, hardware troubleshooting, Jira Service Management, M365, Confluence, Barramundi
Preferred skills
IT Security basics, project support, 2nd Level system development
Responsibilities
Manage incident reporting and resolution via Jira, MS-Teams, or email; handle user account management and permissions; support IT workstation setup and maintenance; consult with internal departments and external service providers; maintain knowledge bases and user guides.
Seniority
Junior, hands-on IC
