Service desk Analyst Bilingue Français / Anglais
Core
Diagnose hardware or software issues remotely, configure workstations, and guide users to resolve incidents.
Role type
bilingual service desk analyst
Builds
IT support services for enterprise clients
Domain
IT support / Helpdesk
Deliverable
client delivery
Required skills
remote diagnostics, workstation configuration, incident management, user guidance, ticketing system usage
Preferred skills
fresh graduate or career switcher, bilingual communication
Technologies
remote access tools, incident management tools
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