Reservations Agent (Saudi National)
Core
Handle guest reservations, check-ins, and inquiries while maximizing revenue through up-selling in a luxury hotel setting.
Role type
Frontline Reservations Agent
Builds
Guest room bookings and check-in/check-out processes for Sofitel Riyadh Hotel
Domain
Hospitality / Ultra-Luxury Hotel
Deliverable
product features
Required skills
Property Management System (PMS) operation, rooming list management, up-selling techniques, telephone and email inquiry handling, adherence to safety and service policies
Preferred skills
Opera PMS experience, project coordination, scheduling, document control, proactive guest needs anticipation, impeccable grooming
Technologies
Property Management System, Microsoft Windows applications
Responsibilities
Book and enter room reservation requests, update reservations for seamless check-in/out, answer guest inquiries, liaise with Sales and other departments, maximize revenue via up-selling
Seniority
Entry-level / Individual Contributor