Guest Services Agent, On-Call
Core
Front Office team member responsible for greeting, registering, and settling accounts for hotel guests to ensure a seamless stay.
Role type
Guest Services Agent
Builds
Guest registration and account management processes
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, problem solving, multi-tasking, communication (verbal/written), working under pressure
Preferred skills
Team collaboration, composure in difficult situations
Technologies
Property management systems (implied by account posting/verification)
Responsibilities
Greet and register guests; maintain guest accounts by posting charges/payments; assist in verifying and settling accounts at checkout or during stay; respond to guest inquiries and requests
Seniority
Entry-level, individual contributor
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