Front Office Manager
Core
Lead and manage all aspects of the Rooms department, ensuring service standards, handling guest concerns, and maximizing revenue through upsells and loyalty enrollments.
Role type
Front Office Manager
Builds
Guest experiences and hotel room revenue
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Revenue management strategies, nightly audit functions, guest complaint resolution, property management systems (Opera, SynXis), hotel operations knowledge (Front Desk, Concierge, Bell, Guest Services), multitasking under stress
Preferred skills
Bachelor's Degree, leadership experience, independent decision-making
Technologies
Opera, SynXis
Responsibilities
Lead Rooms department operations, handle guest concerns and complaints, maximize rooms revenue via upsells, manage overnight shifts including night audit, ensure accurate daily operational reporting
Seniority
Mid-level Manager