Technicien TI niveau 1
Core
Support and maintain internal IT systems, branch office hardware/network, and provide end-user assistance for a furniture retail company.
Role type
Level 1 IT Technician (Help Desk/Field Support)
Builds
Desktops, peripherals, network devices, VoIP, cameras, and Office 365 environments for retail locations.
Domain
Retail / IT Infrastructure
Deliverable
client delivery
Required skills
hardware installation and repair, network troubleshooting, remote diagnostics, Office 365 support, inventory management, vendor liaison, on-site and remote problem resolution
Preferred skills
customer service, analytical problem solving, ability to travel for store openings, availability for rotating shifts including weekends
Technologies
Office 365, desktop operating systems, networking equipment, VoIP systems
Responsibilities
Install, diagnose, repair, and upgrade hardware and software; support branch office computers, networks, and peripherals; provide training and assistance to users; manage IT equipment inventory; document IT issues; liaise with third-party vendors; handle incoming calls and emails regarding IT problems
Seniority
Junior, hands-on IC
