CHEF DE RECEPTION
Core
Manage front-of-house operations and lead a team of 10 to ensure high-level guest experiences and operational excellence at a Novotel hotel.
Role type
Front Office Manager
Builds
Guest arrival/departure processes, billing operations, and team performance
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Team leadership, conflict resolution, administrative supervision, performance metrics tracking, coordination with external housekeeping services
Preferred skills
English fluency, familiarity with OPERA CLOUD, TARS, Hotel Distribution, Excel
Responsibilities
Supervise a team of 10 including a Chef de Brigade, manage daily front-of-house activities, handle guest complaints and sensitive situations, oversee check-in/check-out and billing operations, track performance indicators (RPS, booking notes, TrustYou scores), coordinate with housekeeping services
Seniority
Mid-level management