Insurance Team Manager (Life & Disability)
Core
Lead a team of insurance professionals supporting Life and Disability Insurance programs, driving performance, compliance, and operational excellence.
Role type
Team Manager (Life & Disability Insurance Operations)
Builds
Life and Disability Insurance operational programs and customer experiences
Domain
Insurance (Life & Disability) + Contact Center Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, performance management, stakeholder management, KPI monitoring, data-driven strategy, compliance management, disability claims expertise, contact center management
Preferred skills
Claims administration, benefits management, workforce management, US-based client support
Technologies
Microsoft Office
Responsibilities
Lead, coach, and develop a team of insurance professionals; Serve as a key point of contact for internal and external stakeholders; Monitor KPIs and develop data-driven action plans to improve efficiency; Ensure adherence to SLAs, quality standards, and compliance requirements; Guide teams through complex cases, medical terminology, and claims processes; Identify skill gaps and partner with training teams to enhance capabilities
Seniority
Manager, hands-on leadership