Assistant Manager - Outlet
Core
Oversee daily operations of a hotel outlet, ensuring exceptional service delivery, operational excellence, and guest satisfaction while leading a diverse team.
Role type
Assistant Manager - Outlet (Hospitality/F&B)
Builds
Guest experiences, operational efficiency, and profitability for ibis hotels
Domain
Hospitality / Food & Beverage
Required skills
outlet operations management, staff supervision and training, guest service management, food and beverage cost control, inventory management, health and safety compliance, reservation and table management, operational reporting, P&L management, menu development collaboration, scheduling and rostering
Preferred skills
hospitality management qualification, luxury hotel experience, menu development expertise, guest feedback system familiarity
Technologies
hospitality management systems, point-of-sale (POS) software, Microsoft Excel
Responsibilities
Oversee daily outlet operations and ensure adherence to brand guidelines; Supervise, train, and mentor outlet staff; Monitor food and beverage costs and inventory levels; Ensure compliance with health, safety, and hygiene regulations; Manage reservations and table allocations to maximize capacity; Prepare and analyze operational reports; Implement quality assurance procedures for food and service; Address guest complaints and implement corrective measures; Collaborate with culinary teams on menu development; Conduct staff performance reviews and coaching; Manage scheduling to optimize staffing levels
Seniority
Mid-Senior, hands-on IC