Duty Manager
Core
Supervise daily Front Office operations, ensure guest satisfaction, and maintain operational standards at a Mövenpick hotel.
Role type
Front Office Duty Manager
Builds
Front Office service delivery and guest experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations, guest service management, team supervision, complaint handling, PMS proficiency, operational reporting, upselling techniques, emergency response procedures
Preferred skills
Additional languages, leadership development, conflict resolution
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Supervise and coordinate daily Front Office operations, handle guest complaints and service recovery, monitor employee performance and provide coaching, ensure compliance with operational standards and safety procedures, review and update Front Office logs and operational reports
Seniority
Mid-level, hands-on IC