Guest Experience Agent
Core
Deliver exceptional customer service during check-in, check-out, and throughout guest stays while managing feedback and transactions.
Role type
Guest Experience Agent (Front Office)
Builds
Smooth, friendly guest experiences at a lifestyle hotel destination
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Customer service, transaction handling (credit/cash), phone and email communication, organization, time management, shift flexibility
Preferred skills
Opera Cloud familiarity, previous front office experience
Responsibilities
Handle check-ins and check-outs, resolve guest feedback, process payments, promote hotel services, respond to enquiries
Seniority
Individual Contributor
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