Customer Experience Associate
Core
Provide administrative support and customer service for orders, logistics, and communications in the agriculture industry.
Role type
Customer Experience Associate (Administrative & Operations Support)
Builds
Customer order fulfillment, shipping/receiving/returns processes, and distributor relationship management
Domain
Agriculture / Agribusiness / Logistics
Deliverable
product features
Required skills
Order processing, logistics coordination, CRM data management, customer inquiry handling, invoice reconciliation, Microsoft Office proficiency
Preferred skills
HubSpot CRM experience, agriculture industry knowledge
Responsibilities
Process customer orders and support shipping, receiving, returns, and reverse logistics; Coordinate with third-party logistics partners for inventory and product movement; Respond to customer inquiries via phone and email; Maintain accurate customer data in HubSpot CRM; Support distributor relationships across the Eastern and Central United States
Seniority
Entry-level to Mid-level, hands-on IC