Customer Care Agent (m/w/d)
Core
Administrative and commercial support for a fixed customer, acting as the interface between the customer, trading partners, suppliers, and operational logistics.
Role type
Customer Care Agent (Commercial/Administrative)
Builds
Order processing, complaint handling, and supply chain coordination for a B2B client.
Domain
Logistics / Supply Chain / B2B Services
Deliverable
product features
Required skills
Order management, complaint resolution, supplier coordination, master data maintenance, MS Excel (Pivot tables, S-References), process improvement
Preferred skills
Customer service experience, sales internal service experience, English communication
Technologies
MS Office, Excel, digital trading platforms
Responsibilities
Receive and verify orders, coordinate order processing, handle complaints and delivery deviations, monitor supplier deliveries and stock availability, maintain master data and product listings, improve administrative processes
Seniority
Entry-level to Junior