EN - Reservation Agent
Core
First point of contact for guests handling room reservations, inquiries, and special requests via phone, email, and other channels.
Role type
Front Office Reservations Agent
Builds
Accommodation bookings and guest service experiences for leisure, business, and group travelers.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, Property Management Systems (e.g., Opera), upselling, customer service, multitasking, problem-solving, shift flexibility
Preferred skills
Additional languages, Microsoft Office proficiency
Responsibilities
Respond to reservation inquiries, book accommodations, record reservation data, upsell services, provide property and local attraction information, handle changes/cancellations, resolve complaints, maintain rate/availability knowledge, collaborate with departments
Seniority
Entry-level to Junior