Front Desk Agent
Core
Front Desk Agent responsible for guest check-in, check-out, and personalized service delivery at a Sofitel luxury hotel.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, reservations, billing, and special requests
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
Guest reception, registration, billing, reservation management, upselling, conflict resolution, data confidentiality
Preferred skills
PMS (OPERA), luxury hotel experience, French/Arabic fluency, English proficiency
Responsibilities
Welcome and register guests, process payments and billing, handle last-minute reservations and modifications, manage special requests, report anomalies to supervisor, apply security and data privacy procedures, contribute to upselling targets
Seniority
Entry-level to Junior
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